First of all, let me explain why Gladstone Tech Support exists. I like helping people, and I think everyone deserves a chance. I’ve seen a lot of IT professionals consider themselves to be smarter than the user who just deleted all their emails, but let’s be honest, we all have areas where we can improve. So, I want to offer a service where you feel important, where your mistakes aren’t laughed at, and where you can feel safe to ask even the most ‘stupid’ question. At Gladstone Tech Support, we treat everyone with respect.
If you don’t feel safe asking an IT pro ‘hey does this email look weird?’, then you might click on a ransomware email and subject your business to an expensive recovery exercise.
If you don’t feel comfortable bringing up an odd notification that you got, you might carry on until your hard drive fails and you lose your data.
I strive to make sure my customers feel comfortable in their current level of IT knowledge. My mechanic doesn’t expect me to know cars (and trust me I don’t!), I don’t expect you to know computers.
Our first why, is to help people.
A lot of my background in system administration is in scripting. In my early years, I read an article that suggested if you find yourself repeating the same pattern more than 3 times, it was worth writing a script. Writing scripts taught me all kinds of interesting things. I had to break the task down into its components, and I had to understand the underlying technology. The first time you write a script, it will be slower than doing it manually… but the 100th time you write a script it will become second nature. You’ll always be looking for a better way.
Our second why, is to find a better way.
So why choose Gladstone Tech Support? Because we’re here to help people find a better way.